TERMS AND CONDITIONS

 

ONCE THE CUSTOMER HAS DECIDED TO TAKE A TRIP WITH OUR COMPANY, YOU MUST RESERVE THE TRAVEL DATES FOR WHICH YOU MUST MAKE A DEPOSIT OF 50% OF THE TOTAL VALUE OF THE TOUR WITH A MAXIMUM OF 90 TO 120 0 DAYS, THE TOTAL PAYMENT MUST BE DUE DO WITH 60 DAYS, BEFORE LEAVING THE TOUR. RESERVATIONS WITHIN 30 DAYS IS REQUESTED TO MAKE IMMEDIATE PAYMENT AND CONFIRMATION OF THE TOTAL VALUE OF THE TOUR. ALL RESERVATIONS WITHOUT ECEPTION HAVE A STATE OF APPLICATION UNTIL CONFIRM THE DATE OF THE TRIP AND THE DEPOSIT, TRANFERENCE OR ON-LINE PAYMENTS, THEN A MEMBER OF AQUAXTREME TOURS WILL COMMUNICATE WITH THE CUSTOMER TO ISSUE AVAILABILITY OF THE SERVICE REQUESTED AND CONFIRMATION OF THE SERVICE. WITHOUT THE PROOF OF PAYMENT FOR THE SERVICES REQUESTED, AQUAXTREME RESERVES THE RIGHT TO USE THOSE SPACES.

RESERVATIONS AND PURCHASES ARE MANAGED BY AQUAXTREME TOUR OPERATOR PROVIDER OF TOUR OPERATIONS, TOURIST PACKAGES, TERRESTRIAL TRANSPORTATION, FLUVIAL, CAR RENTAL, CATERING, BILINGUAL TRANSLATORS (ENGLISH) AND OTHER SERVICES JOINTLY WITH STRATEGIC ALLIES WITHIN THE TOURISM INDUSTRY-

CHARGE FOR CANCELLATION OF SERVICES REQUESTED

THE FOLLOWING PERCENTAGES ARE THE CHARGES FOR CANCELLATION BY PASSENGER, BEFORE THE DATE OF ARRIVAL.

MORE THAN 120 DAYS   RETURN OF TOTAL VALUE.

BETWEEN 119 AND 90 DAYS   30% OF THE TOTAL VALUE FOR ADMINISTRATIVE EXPENSES

BETWEEN 89 and 60 DAYS   50% OF THE TOTAL VALUE FOR ADMINISTRATIVE EXPENSES

LESS THAN 59 DAYS   NO REFUND.

FOR PRE-SALE OR PROMOTION PURCHASES DOES NOT APPLY RETURNS

IMPORTANT:

THERE WILL BE NOT RETURN FOR UNUSED SERVICES.

 

CLAIMS AND RETURNS

NOT RETURNS WILL BE MADE FOR NON-REFERRED SERVICES, PLEASE CHECK OUR LIMITATION OF LIABILITY ON OUR PAGE, SO THAT THE CLAIMS ARE CONSIDERED VERIFIABLE, MUST BE SENT IN WRITING WITHIN 30 DAYS AFTER HAVING FINISHED YOUR TRIP, NO ADJUSTMENT WILL BE MADE BY UTILIZATION OF SERVICES, AQUAXTREME TOURS DOES NOT ACCEPT ANY RESPONSIBILITY FOR CLAIMS THAT ARE NOT RECEIVED WITHIN 30 DAYS OF HAVING FINISHED YOUR TRIP.

 USE OF PERSONAL INFORMATION

ALL THE INFORMATION PROVIDED BY THE CUSTOMER IS CONFIDENTIAL WHICH WILL ONLY BE USED BY AQUAXTREME TOURS, IN ORDER TO PROCESS RESERVATIONS AND PAYMENTS OF SERVICES, FURTHER IN THE FUTURE USE SUCH INFORMATION TO MAKE PROMOTIONS OF NEW PRODUCTS.

RESPONSIBILITY OF AQUAXTREME TOUR OPERATOR

WE ARE LOCATED IN TENA-ECUADOR, IT IS A TOUR OPERATOR OF TOURIST SERVICES THAT OFFERS ITS CLEINTES TOUR PACKAGES, TERRESTRIAL TRANSPORTATION, FLUVIAL, CAR RENTAL, CATERING, TRANSLATORS, BILINGUAL CHOLFERS (ENGLISH) AND OTHER SERVICES JOINTLY WITH STRATEGIC ALLIES WITHIN THE INDUSTRY TOUR.

AQUAXTREME TOUR OPERATOR AWARENESS THAT SOME EVENTS MAY BE SUSPENDED WITHOUT LIMITATION AT THE TIME OF STARTING A JOURNEY THEREFORE WILL PROVIDE PERSONNEL WITH TRAINED AND QUALIFIED FOR EACH OF THE ACTIVITIES TO BE CARRIED, OUT AND SO TO MINIMIZE THE RISK THAT IT LEADS TO TRAVEL.

WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGE OF PERSONAL ITEMS, , LIGHT WOUNDS OR  GRAVITY, NATURAL DISASTERS, ACCIDENTS IN FLUVIAL, LAND, AIR, NEGLIGENCE OF AN INDIVIDUAL OR COMPANY, TERRORISM ACTS AND / OR DEATH.

AQUAXTREME AND ITS COLLABORATORS RESERVE THE RIGHT TO POSTONE OR CANCEL THE TRIP FOR BAD CLIMATE AND / OR DANGEROUS CONDITIONS FOR CUSTOMERS.

AQUAXTREME TOURS RESERVES THE RIGHT TO CANCEL A TOUR OR PART OF THE TOUR AND TO MAKE CHANGES IN THE ITINERARY IF NECESSARY.

AQUAXTREME RESERVES THE RIGHT TO MAKE THE TOUR GUESTS RESPONSIBLE FOR ANY EXPENSES OR LOSSES CAUSED BY LOSS OR EVENTS OUTSIDE OF THE OPERATOR TOUR.

THE ACCEPTANCE OF THE TERMS AND CONDITIONS DESCRIBED ABOVE IN THIS DOCUMENT AND THE PAYMENT OF THE COST OF THE TOUR, CONSTITUTES CONFIRMATION OF THE RESERVATION BY THE PASSENGER.

Cerrar menĂº